Refund policy

At Spontiq, customer satisfaction is our priority. If you receive a damaged, defective, or wrong product, we’re here to help.

Replacement Eligibility

• Replacement requests must be raised within 48 hours of delivery
• Product must be unused and in original packaging
• Clear unboxing video/photos may be required for verification

Non-Returnable Items

We currently do not accept returns for:

• Change of mind
• Incorrect size/color selected by customer
• Minor color variations due to screen display

Damaged or Wrong Product

If you receive a damaged, missing, or incorrect item, contact us at:
support@spontiq.com
with your order ID and issue photos/videos.

Refund Process

Approved refunds/replacements will be processed within 5–7 business days after verification.

Cancellation

Orders can only be cancelled before they are shipped. Once dispatched, cancellation requests will not be accepted.